Terms & Conditions

PLEASE READ THESE TERMS OF SALE CAREFULLY BEFORE PLACING YOUR ORDER AND RETAIN A COPY OF THESE TERMS AND YOUR ORDER FOR FUTURE REFERENCE.

This website shows our collection of distinctive leather goods, available through mail order.

1. Formation of contract

1.1  -  These terms of sale apply to all goods supplied by Pioneros. In these terms, "we", "our" and "us" refer to Pioneros; "you" and "your" refer to the consumer.

1.2  -  No contract exists between you and us for the sale of any goods until we have received and accepted your order and sent you confirmation in writing or by email to the address you have given. Once we do so, there is a binding legal contract between us.

1.3  -  The contract is subject to your right of cancellation (see below).

1.4  -  We may change these terms of sale without prior notice to you in relation to future sales.

2. Description and price of goods

2.1  -  The description and price of the goods you order will be as shown in our brochure or on our website at the time you place your order. You will be charged in GB Pounds sterling. Other currencies displayed are shown as a guide only. You will be charged at the exchange rate applicable at the time of the transaction.

2.2  -  The goods are subject to availability. If on receipt of your order the goods you have ordered are not available in stock, we will inform you as soon as possible, and refund or recredit you for any sum that has been paid by you or debited from your credit card for the goods.

2.3  -  Every effort is made to ensure that prices shown in our brochure or shown on our website are accurate at the time you place your order. If an error is found, we will inform you as soon as possible and offer you the option of reconfirming your order at the correct price or cancelling your order. If you cancel, we will refund or recredit you for any sum that has been paid by you or debited to your credit card for the goods.

2.4  -  In addition to the price, you will be required to pay a delivery charge for the goods. The standard delivery charge for UK Mainland addresses is £4.95.

2.5  -  The price of the goods and delivery charges are inclusive of VAT.

3. Payment

Payment for the goods and delivery charges can be made by any method shown in our current brochure or shown on our website at the time you place your order.

4. Delivery

4.1  -  Our aim is to deliver your order within 7 days of receipt. Where items are out of stock we shall keep you informed of expected availability. Please provide us with a daytime telephone number.

4.2  -  Our standard delivery charge of £4.95 covers postage and packing for delivery to UK mainland addresses. Express UK delivery and International delivery is available on request. Please contact us on 01491 671177 for details.

4.3  -  The description and price of goods are as shown in our brochure or website at the time you place your order, and every effort is made to ensure their accuracy. However, some variation in actual goods may occur due to natural variations in materials and the handmade nature of many goods. Wherever possible, we shall inform you of any changes to goods or prices when you place your order. Sizes are approximate and all prices include UK VAT.

4.4  -  The goods you order will be delivered to the address you give when you place your order.

4.5  -  For UK addresses - If delivery cannot be made to your address, we will inform you as soon as possible, and refund or recredit you for any sum that has been paid by you or debited from your debit or credit card for delivery.

4.5.1  -  If there is no one at the address given who is competent to accept delivery of the goods, you will be notified of an alternative delivery date or a place to collect the goods.

4.5.2  -  Every effort will be made to deliver the goods 7 days after your order has been accepted, and in any event within 30 days of your order, for UK mainland addresses. However, we will not be liable for any loss or damage suffered by you through any reasonable or unavoidable delay in delivery. In this case, we will inform you as soon as possible.

4.6  -  If your delivery address is outside the UK, you may be subject to import duties and taxes, which are levied once a shipment reaches your country. You must meet any additional charges for customs clearance.

4.6.1  -  Please note, customs policies vary widely from country to country. We recommend you contact your local customs office for further information.

4.6.2  -  Please note international shipments may be subject to cross-border inspections by customs authorities.

4.7  -  You will become the owner of the goods you ordered and responsible for risk of loss or damage to them once they have been delivered to you.

5. Guarantee

We hope that you will be delighted with your order. However, you may cancel your order at any time up to 14 days after you receive the goods, by giving us written notice by post, fax or e-mail (as shown above), giving details of the goods ordered and their delivery. We will then refund the cost of the cancelled or returned goods.

6. Returns

If you are returning goods to us, please wrap the goods carefully and securely, providing us with full details, and return them to us at the address shown below. Returned goods must be unused and in their original condition, and remain the customer’s responsibility until safely received by us. The postage & packing charge and return postage costs are not refundable. Standard Royal Mail Postage will be refunded where goods are faulty.

6a. Exchanges

If you wish to exchange an item for another size, please also enclose £4 (in coins or stamps) towards the return shipping costs.

7. Your right of cancellation

7.1  -  You have the right to cancel the contract at any time up to the end of fourteen days after you receive the goods (see below).

7.2  -  To exercise your right of cancellation, you must give written notice to us by hand or post, fax or email, at the address, fax number or email address shown below, giving details of the goods ordered and (where appropriate) their delivery.

7.3  -  If you exercise your right of cancellation after the goods have been delivered to you, you will be responsible for returning the goods to us at your own cost. The goods must be returned to the address shown below. You must take reasonable care to ensure the goods are not damaged in the meantime or in transit.

7.4  -  Once you have notified us that you are cancelling the contract, we will refund or recredit you within 30 days for any sum that has been paid by you or debited from your credit or debit card for the goods.

7.5  -  If you do not return the goods as required, we may charge you a sum not exceeding the direct costs of recovering the goods.

8. Data protection

8.1  -  We will take all reasonable precautions to keep the details of your order and payment secure, but unless we are negligent, we will not be liable for unauthorised access to information supplied by you.

8.2  -  We will use the information you provide about yourself for the purpose of fulfilling your order. We would like to notify you of products and offers that may be of interest to you from time to time. We may occasionally wish to make our list of names and addresses available to selected companies whose products may be of interest to you. If you would prefer not to receive such mailings, please write to us at the address shown below. You can correct any information about you, or ask for information about you to be deleted, by giving written notice to us at the address, fax, or email address shown below.

9. Applicable law

These terms of sale and the supply of the goods will be subject to English law, and the English courts will have jurisdiction in respect of any dispute arising from the contract.

How to contact Pioneros
By Telephone: 01491 671177
By Fax: 01491 671177
By email: orders@pioneros.co.uk
By post, to: Pioneros, PO Box 4088, Upper Basildon, Berkshire RG8 8ZX, U.K.